Privacy Policy (UK)

Effective from: October 2026 SafeHome London (“SafeHome London”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared with third parties, and the rights available to you under applicable data protection legislation. This policy applies when you:

• Visit the SafeHome London website at SafeHome London
• Contact us by telephone, email, website form or another communication method
• Request a quotation or information about our services
• Arrange or book an inspection, assessment, testing, certification, installation or other service
• Communicate with us regarding an existing or previous job
• Interact with our marketing, advertising or other business communications

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at:  info@safehomelondon.co.uk

Information We May Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when making an enquiry, requesting a quotation, arranging a service or otherwise communicating with SafeHome London. Depending on your interaction with us, this information may include: Your full name, Telephone or mobile number, Email address, Property or service address, Billing address, Preferred method of contact, Property details, Service requirements, Appointment information, Access instructions, Information relevant to an inspection, assessment or job, Details contained within correspondence you send to us. We only request information that is reasonably required to deal with your enquiry, provide our services or fulfil our legal and business responsibilities.

Sensitive Personal Information

SafeHome London does not intentionally request or collect special category or sensitive personal information unless it becomes necessary for a specific lawful purpose. Please avoid providing sensitive information unless it is relevant and necessary.

Payment and Transaction Information

Where payment is required for a service, we may process information associated with that transaction. This can include: Invoice details, Payment references, Transaction information, Payment status, Confirmation of payment. Where payments are handled by a bank, payment processor or other third-party payment provider, that organisation may process your payment information under its own privacy policy and data protection obligations. SafeHome London does not necessarily receive or retain complete debit or credit card information where transactions are processed directly by an external payment provider.

Information Collected When You Use Our Website

Certain technical information may be collected automatically when you access or use our website. Depending on the technologies used on the website, this may include: Internet Protocol (IP) address, Browser type, Device type, Operating system, Pages visited, Time spent on particular pages, Referring website or URL, General or approximate location based on your IP address, Website interaction and performance information. This information may be used to maintain website functionality, understand how visitors interact with our website, improve performance and protect our website against misuse or security threats.

How We Use Your Personal Information

SafeHome London may process personal information for a number of legitimate business purposes. These may include:

• Responding to enquiries
• Preparing and providing quotations
• Arranging appointments and bookings
• Delivering inspections, assessments, testing and other requested services
• Preparing reports, certificates and associated documentation
• Communicating appointment information or service updates
• Managing customer queries and support
• Issuing invoices and maintaining payment records
• Keeping appropriate business and compliance records
• Improving our website and customer experience
• Monitoring the performance and security of our website
• Preventing fraud, misuse or unauthorised activity
• Meeting legal, regulatory, accounting or compliance obligations
• Sending marketing communications where permitted by law

We will only process your personal information where we have an appropriate lawful basis.

Our Legal Basis for Processing Your Information

Under the UK General Data Protection Regulation (UK GDPR) and other applicable data protection legislation, SafeHome London must have a lawful reason for processing personal information. Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process your information where it is necessary to provide a quotation, arrange a booking, carry out a requested service or otherwise fulfil a contract with you.

Legal Obligation

Certain information may need to be processed or retained because we are required to comply with legal, regulatory, accounting or other statutory requirements.

Legitimate Interests

We may process information where doing so is reasonably necessary for our legitimate business interests and those interests do not override your fundamental privacy rights. Examples may include: Managing customer enquiries, Improving our services, Maintaining website security, Preventing fraudulent activity, Keeping appropriate business records, Understanding the general performance of our website

Consent

Where consent is required, such as for certain types of marketing activity or optional cookies, we may process your information after obtaining your permission. Where processing relies on consent, you may withdraw that consent at any time.

When We May Share Your Information

SafeHome London does not sell your personal information. However, in order to operate our business and provide services effectively, it may sometimes be necessary to share limited personal information with carefully selected third parties. Information will only be shared where there is an appropriate reason for doing so.

Service Providers

We may use third-party companies or professionals to support our business operations. Depending on the services we use, these may include: Website hosting providers, IT and technical support providers, Cloud storage providers, Email and communication platforms, Customer management systems, Payment processors, Accounting and administrative service providers, Analytics providers, Marketing and advertising platforms, Service fulfilment providers, Contractors or professionals involved in delivering a requested service. Where third parties process information on our behalf, we expect them to handle personal information appropriately and only use it for authorised purposes.

Legal and Regulatory Requirements

We may disclose information where we reasonably believe this is necessary to: Comply with applicable legislation, Respond to a lawful request from a regulator, court or public authority, Establish, exercise or defend legal claims. Protect our legal rights, Investigate suspected fraud or unlawful activity, Protect the safety or security of our customers, business or systems

Business Changes

If SafeHome London is involved in a merger, acquisition, restructuring, financing arrangement or sale of some or all of its business or assets, relevant information may be transferred as part of that transaction, subject to applicable data protection requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors use our website. Cookies may be used to: Enable essential website functions, Remember certain user preferences, Measure website traffic and performance, Understand how visitors navigate our website, Improve website functionality and user experience, Support analytics or advertising where applicable. Where legally required, non-essential cookies will only be used after the appropriate consent has been obtained. You can also manage or disable cookies using your browser settings. However, blocking certain cookies may affect how some parts of the website function.

How Long We Keep Personal Information

SafeHome London will not keep personal information for longer than reasonably necessary. The period for which information is retained will depend on:

• Why the information was originally collected
• The type of service provided
• Contractual requirements
• Accounting and financial record requirements
• Legal or regulatory obligations
• The need to establish or defend potential legal claims
• Relevant safety or compliance record-keeping requirements

Once personal information is no longer required, we may securely delete or anonymise it. Information contained within secure backups may remain for a limited additional period until those backups are replaced or securely deleted.

How We Protect Your Information

SafeHome London takes reasonable organisational and technical precautions to protect personal information against: Unauthorised access, Accidental loss, Misuse, Alteration, Unauthorised disclosure, Destruction. The measures used will depend on the type and sensitivity of the information being processed and may include appropriate administrative, technical and physical safeguards. Although we take reasonable measures to protect personal information, no internet transmission, electronic storage system or digital service can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security when information is transmitted electronically.

Information Relating to Children

SafeHome London’s services are primarily intended for adults and are not directed towards children under the age of 18. We do not knowingly collect personal information from children for marketing purposes. If we become aware that personal information belonging to a child has been collected without an appropriate lawful basis or necessary consent, we will take reasonable steps to delete or otherwise appropriately handle that information. If you believe that information relating to a person under 18 has been provided to us inappropriately, please contact us at: info@safehomelondon.co.uk

Your Data Protection Rights

Depending on the circumstances and applicable data protection legislation, you may have a number of rights concerning your personal information. These may include the right to:

• Ask whether we process personal information about you
• Request access to the personal information we hold
• Request a copy of your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing activities
• Request the transfer of your personal information where the right to data portability applies
• Withdraw consent where processing is based on consent

Some of these rights are subject to legal conditions and exceptions and therefore may not apply in every situation. To exercise your rights, please contact SafeHome London using the contact details provided in this Privacy Policy. We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.

Your Right to Make a Complaint

If you have concerns regarding the way SafeHome London processes your personal information, we encourage you to contact us first so that we have an opportunity to investigate the matter. You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator. Further information about your data protection rights and how to make a complaint is available through the Information Commissioner’s Office.

Withdrawing Your Consent

Where we process personal information on the basis of your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn. It also does not prevent us from continuing to process information where another lawful basis applies. To withdraw consent, please contact us using the details provided below.

Marketing Communications

Where permitted by law, SafeHome London may contact you regarding relevant services, company information or promotional communications. You may ask us to stop sending marketing communications at any time. You can do this by: Using an unsubscribe option included within the communication, where available; or, Contacting SafeHome London directly. Opting out of marketing communications does not prevent us from contacting you about an active enquiry, quotation, appointment, service, certificate, report, invoice, payment or other necessary administrative matter.

Third-Party Websites

Our website may contain links to websites, services or platforms operated by third parties. SafeHome London does not control the privacy practices of external websites and is not responsible for how those organisations collect or process personal information. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

Do Not Track Signals

Some browsers and devices provide a “Do Not Track” or similar privacy preference. There is currently no universally accepted technical standard governing how all websites must interpret and respond to these signals. Unless otherwise required by applicable law, our website may therefore not automatically respond to Do Not Track signals. If recognised legal or industry standards change, we may update our practices and this Privacy Policy accordingly.

Changes to This Privacy Policy

SafeHome London may update this Privacy Policy periodically to reflect: Changes to our services or business practices, Changes to the technologies we use, Changes to legal or regulatory requirements, Improvements to our privacy and data protection procedures. When this Privacy Policy is updated, the revised version will display an updated effective date. Where a change is particularly significant, we may also provide an additional notice on our website or communicate the change directly where appropriate. We recommend reviewing this page periodically.

Accessing, Correcting or Deleting Your Information

If you would like to: Find out what personal information we hold about you, Request a copy of your information, Correct inaccurate information, Request deletion where applicable, Restrict or object to certain processing, Withdraw consent, Ask another question about how your information is handled. please contact SafeHome London using the details below. We will review valid requests and respond within the timeframes required under applicable data protection legislation.

Contact SafeHome London

If you have any questions, concerns or requests relating to this Privacy Policy or the way SafeHome London handles your personal information, please contact us:
Website: Safe Home London
Email: info@safehomelondon.co.uk
Telephone: 020 4628 6560
Address: 47 Ellora Road, London, England, SW16 6JG